Booking and Cancellation
Treatments · Workshops · Products
Last Updated: September 2026
Scope
This Policy applies to:
Part A: treatment appointments;
Part B: workshops; and
Part C: products purchased from our online store.
SHAVAT METHOD™ professional practitioner training courses are governed by the separate Professional Training Terms & Certification Agreement, including its provisions concerning payment plans, cancellations, transfers and refunds.
PART A — TREATMENT APPOINTMENTS
Treatment Bookings
Treatments are by appointment only and must be arranged in advance.
Full payment is required at the time of booking.
Your appointment is confirmed once payment has been received and a booking confirmation has been issued.
No Cancellation Policy
Once confirmed, appointments cannot be cancelled and payments are non-refundable, except as set out under "Cancellation by Shavat Uplift" and "Health, Contraindications & Suitability" below, or where otherwise required by law.
Rescheduling
We understand that plans can change, so rescheduling is available as follows.
More than 48 hours before your appointment
You may reschedule to another available appointment, subject to availability. Please contact us at contact@shavatuplift.com. Notice must be received at least 48 hours before the scheduled start time of your appointment.
Within 48 hours of your appointment
Appointments cannot be rescheduled within 48 hours of the scheduled start time, and the treatment fee will be retained. This is because the appointment time and treatment room have been reserved exclusively for you and are unlikely to be filled at short notice.
Non-Attendance
Where a client does not attend a confirmed appointment, the appointment cannot be rescheduled and the treatment fee will be retained.
Cancellation by Shavat Uplift
If we need to cancel or reschedule your appointment, for example because of practitioner illness or circumstances beyond our reasonable control, we will contact you as soon as reasonably practicable and offer you the choice of an alternative appointment or a full refund of payments made for that appointment.
Late Arrivals
Please arrive on time for your appointment.
Where you arrive late, we may need to shorten the treatment so that subsequent appointments are not affected.
The full treatment fee will remain payable where the shortened treatment results from the client's late arrival.
Health, Contraindications & Suitability
For your safety, please tell us before treatment about relevant:
health or medical conditions;
allergies or sensitivities;
pregnancy;
injuries;
recent surgery;
medication where relevant;
recent aesthetic or cosmetic procedures; or
other known contraindications.
We may reasonably modify, postpone or decline treatment where necessary for client safety or professional suitability.
Where Shavat Uplift determines before treatment that it cannot safely or appropriately provide the booked treatment, and the reason is not caused by material information having been withheld by the client, we will offer an appropriate alternative, rescheduling or refund as reasonably applicable.
If you have a disability or access requirement, please contact us before your appointment so that reasonable adjustments can be discussed.
About Our Treatments
Treatments provided by Shavat Uplift are intended for wellness, relaxation and aesthetic purposes.
They are not a substitute for medical advice, diagnosis or treatment.
Individual physiological responses and visible results vary.
Please refer to our Treatment Disclaimer for further information.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer.
PART B — WORKSHOPS
Workshop Bookings
Workshop places are limited. Your place is confirmed once full payment has been received and a booking confirmation has been issued.
Workshop details, including date, time, venue and what is included, will be shown at the time of booking.
Cancellation by You
More than 7 days before the workshop
You may request:
transfer to another available workshop date; or
a refund of payments received, less any fair and reasonable payment-processing or transaction costs actually incurred as a direct result of the booking and cancellation, up to a maximum of 5% where permitted by law.
Within 7 days of the workshop
Workshop fees are normally non-refundable because places are limited and materials may have been prepared in advance.
However, you may transfer your place to another person, provided that you notify us at least 24 hours before the workshop begins.
Where consumer law applies, any amount retained will remain subject to applicable requirements concerning fairness and proportionality and will not exceed an amount that we are lawfully entitled to retain.
Non-Attendance
Where a participant does not attend without providing notice, the workshop fee may normally be retained, subject to applicable law.
Cancellation by Shavat Uplift
We may need to cancel or reschedule a workshop, for example because of insufficient bookings, facilitator illness, venue issues or circumstances beyond our reasonable control.
If this happens, we will contact you as soon as reasonably practicable and offer you the choice of a full refund or transfer to another available workshop date.
We are not responsible for independently booked travel or accommodation, except where liability cannot lawfully be excluded.
Health & Safety at Workshops
Some workshops involve essential oils, botanical products or practical self-care techniques.
Please tell us before the workshop about any allergies, sensitivities, pregnancy, breastfeeding, medical conditions or other relevant health information, so that activities or products can be adapted where appropriate.
Where we modify or limit your participation for safety reasons, and the reason is not caused by material information having been withheld, we will offer an appropriate alternative, transfer or refund as reasonably applicable.
If you have a disability or access requirement, please contact us before the workshop so that reasonable adjustments can be discussed.
Statutory Rights for Workshops
Where a statutory right to cancel applies to your workshop booking, that right applies in addition to this Policy.
PART C — PRODUCTS & RETURNS
Your Right to Cancel Online Orders
If you buy products from our online store as a consumer, you have the right to cancel your order within 14 days after the day you, or someone you nominate, receive the goods, without giving any reason.
To cancel, please inform us by a clear statement sent to contact@shavatuplift.com. You may use the Model Cancellation Form below, but you are not required to do so.
Returning Goods
If you cancel, you must return the goods to us within 14 days after the day you inform us of your cancellation.
Please return goods unused, in their original condition and, where possible, in their original packaging.
You will be responsible for the direct cost of returning the goods, unless the goods are faulty or misdescribed.
We may reduce your refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds
We will refund the price of the goods and the standard delivery charge you paid, no later than 14 days after we receive the goods back or you provide evidence of having returned them, whichever is earlier.
If you chose a delivery method more expensive than our standard delivery, we are not required to refund the additional cost.
Refunds will be made using the same payment method you used, unless you expressly agree otherwise.
Exceptions to the Right to Cancel
The right to cancel does not apply to:
sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery, such as skincare products, essential oils, aromatherapy blends and facial tools supplied in sealed packaging; and
goods made to your specifications or clearly personalised.
Unopened sealed goods may still be returned within the cancellation period.
Faulty, Damaged or Misdescribed Goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If goods are faulty, damaged or misdescribed, you may be entitled to:
reject the goods and receive a full refund, if you tell us within 30 days of delivery; or
a repair or replacement; or, where that is not possible or not successful, a price reduction or refund.
Please contact us at contact@shavatuplift.com as soon as possible, with your order number and a description or photograph of the issue. We will cover reasonable return costs for faulty, damaged or misdescribed goods.
The exceptions to the right to cancel do not affect your rights where goods are faulty or misdescribed.
Model Cancellation Form (Products)
To: Lok Yan Chan trading as Shavat Uplift, Office 2.21, 6–9 The Square, Hayes, Uxbridge UB11 1FW, contact@shavatuplift.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ______________________
Ordered on / received on: ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is submitted on paper): ______________________
Date: ______________________
Professional Training
This Policy does not govern SHAVAT METHOD™ Professional Practitioner Certification courses, including any Professional Bojin Toolkit supplied as part of a training course.
Training bookings are subject to the separate Professional Training Terms & Certification Agreement.
Where there is any inconsistency between this Policy and the Professional Training Terms concerning a training booking, the Professional Training Terms will apply.
Statutory Rights
Nothing in this Policy excludes or restricts any statutory right or remedy that cannot lawfully be excluded.
Contact
To request a cancellation, rescheduling, transfer, refund or return, please contact:
Lok Yan Chan trading as Shavat Uplift
Office 2.21, 6–9 The Square, Hayes, Uxbridge UB11 1FW
contact@shavatuplift.com
+44 7732 292074