Privacy Policy
Last Updated: September 2026
1. Introduction
Shavat Uplift ("we", "us" or "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and other applicable data protection legislation.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book or receive treatments, attend workshops, purchase products, communicate with us or participate in SHAVAT METHOD™ professional training.
2. Who We Are
Shavat Uplift is the trading name of Lok Yan Chan, a sole trader, who is the data controller responsible for your personal data.
Business address:
Office 2.21, 6–9 The Square, Hayes, Uxbridge UB11 1FW
Email:
contact@shavatuplift.com
Telephone:
+44 7732 292074
For questions concerning your personal information or this Privacy Policy, please contact us using the details above.
3. Information We Collect
I. Information You Provide Directly
We may collect:
Contact details
Your name, email address, telephone number and postal address where required.
Booking and transaction information
Information about appointments, workshops, training courses and products you purchase, together with payment confirmations. Payment card information is processed by our payment providers and is not ordinarily stored directly by Shavat Uplift.
Health and wellness information
Where relevant to a treatment, workshop or practical training activity, we may collect information concerning allergies, sensitivities, medical history, pregnancy, injuries, recent surgery, medication, contraindications or other information relevant to your safety and suitability.
Health information constitutes special category personal data under UK GDPR. Where we process such information, we will do so only where an appropriate lawful basis and applicable condition for processing special category data are available, including explicit consent where required.
If you do not provide health information that we reasonably require, we may be unable to provide a treatment, workshop activity or practical training activity safely.
Communication and engagement information
This may include enquiries, correspondence, reviews, preferences and records of communications with us.
II. Information Collected Automatically
When you use our website, certain information may be collected automatically through cookies and similar technologies, including:
IP address;
browser and device information;
website navigation and interaction data;
referral sources; and
network and technical information.
Further information may be provided through our cookie settings and the policies of relevant technology providers.
III. Treatment, Workshop & Training Media
Photographs or video footage may occasionally be taken during treatments, workshops or training for educational, archival or marketing purposes.
Identifiable promotional photographs or video will only be taken or used where appropriate consent has been obtained.
Consent to identifiable promotional photography or filming is separate from agreeing to our service or training terms.
You may withdraw media consent by contacting:
Withdrawal will apply to future use. Where reasonably practicable, content under our control will be removed from future active promotional use following withdrawal. We cannot guarantee removal of copies that have already been lawfully shared, downloaded, reposted or otherwise placed beyond our reasonable control.
IV. Information from Third-Party Service Providers
We may receive or process information through service providers used to operate our business, including:
Squarespace;
Acuity Scheduling;
payment processors and payment gateways;
accounting software such as Xero;
email and communication providers;
website analytics providers; and
other booking, administration or technology providers used by Shavat Uplift.
These organisations may process personal information in accordance with their own privacy terms and their contractual relationship with us.
V. Professional Training Participants
Where you book SHAVAT METHOD™ professional training, we may additionally collect:
your current profession and relevant qualifications;
course booking information;
acceptance of our Professional Training Terms & Certification Agreement;
attendance records;
practical and theoretical assessment information;
case studies;
competency and reassessment records;
certification status; and
information reasonably required to issue or verify certification.
We use this information to administer training, assess competency, manage payments, provide learning support, issue certificates and verify certification where reasonably required.
4. How We Use Personal Information
Depending upon the circumstances, we may process personal information where necessary for:
Contractual purposes
To manage bookings and purchases, process payments and provide treatments, workshops, products and training.
Legitimate interests
To operate and improve our business, provide client or participant support, respond to enquiries, maintain appropriate records and protect our legitimate business interests, where those interests are not overridden by your rights.
Legal and professional obligations
To comply with applicable legal, tax, accounting, insurance, regulatory or professional requirements.
Health and safety purposes
To assess suitability, identify contraindications and adapt treatments or practical training appropriately. Where health information constitutes special category data, an appropriate Article 9 condition will also be relied upon.
Consent
Where consent is the appropriate lawful basis, including certain uses of identifiable photographs or video and certain processing of special category information.
Marketing
Where permitted by law, we may send information about treatments, workshops, products or training. You may unsubscribe from electronic marketing at any time.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve our services.
Our website is powered by Squarespace and may use Squarespace and third-party cookies.
Where applicable, you may manage non-essential cookies through available cookie controls or your browser settings.
Blocking certain cookies may affect the operation of parts of the website.
6. Data Sharing & Disclosure
We do not sell your personal information.
We may share information where reasonably necessary with:
payment processors;
booking and scheduling providers;
accounting providers;
website and IT providers;
email and communication providers;
delivery and courier services, for products ordered from our online store;
professional advisers;
insurers where appropriate;
authorities where disclosure is required by law; and
other service providers assisting us in operating Shavat Uplift.
Where you voluntarily publish a review or other public content, that information may be visible to others.
7. International Data Transfers
Some technology or service providers may process information outside the United Kingdom.
Health information collected through our consultation form is stored securely on servers located in the European Union (Germany). The UK recognises the European Economic Area as providing an adequate level of data protection.
Where personal data is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that an appropriate level of protection or recognised safeguard applies.
8. Data Retention & Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure or loss.
No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, tax, insurance, contractual or professional requirements.
This may include:
Health and consultation records
Normally retained for 7 years following your last appointment, workshop or course, having regard to professional insurance, legal liability and record-keeping requirements.
Training and certification records
Normally retained for up to 7 years following completion of the relevant course, where reasonably necessary for certification verification, insurance enquiries, complaints or legal matters.
Financial records
Retained for the period required by HMRC and applicable law.
Media
Retained for as long as the relevant purpose and consent remain applicable, subject to legal requirements and practical limitations concerning material already published.
9. Your Data Protection Rights
Depending upon the circumstances and applicable law, you may have rights including:
access to personal information we hold about you;
correction of inaccurate information;
erasure of personal information;
restriction of processing;
data portability;
objection to certain processing;
withdrawal of consent where processing is based on consent; and
rights concerning certain automated decision-making, where applicable.
These rights are not absolute and may be subject to legal, insurance, contractual or other permitted retention requirements.
To exercise a data protection right, contact:
We will respond within one month, or within any extended period permitted by UK GDPR.
10. Children's Privacy
SHAVAT METHOD™ professional training courses are available only to individuals aged 18 or over.
Where treatments or other services are provided to a person under 18, appropriate parental or guardian involvement and consent may be required depending upon the individual's age, the nature of the service and applicable professional requirements.
We do not knowingly collect personal information from children where we do not have an appropriate lawful basis to do so.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal requirements.
The current version will be published on our website with an updated revision date.
12. Contact & Complaints
For questions or data protection requests, contact:
Lok Yan Chan trading as Shavat Uplift
Office 2.21, 6–9 The Square, Hayes, Uxbridge UB11 1FW
contact@shavatuplift.com
+44 7732 292074
If you are dissatisfied with how we handle your personal information, you may also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.